Be honest: Are your company values and AI aligned?
CIO
JULY 24, 2024
The dealer didn’t honor the chatbot’s offer but in a similar case involving an Air Canada discount, the customer sued, and the courts found the company had to honor the AI’s promises. Whose interests is the chatbot putting first: the customer they’re interacting with or the company deploying the chatbot? So what can CIOs do about this?
Let's personalize your content