Salesforce study warns against rushing LLMs into CRM workflows without guardrails
CIO
JUNE 17, 2025
A new benchmark study from Salesforce AI Research has revealed significant gaps in how large language models (LLMs) handle real-world customer relationship management (CRM) tasks. Beyond task accuracy, the study flagged a deeper concern. According to the study, this points to a broader issue. Open-source models like LLaMA-3.1
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