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Salesforce study warns against rushing LLMs into CRM workflows without guardrails

CIO

A new benchmark study from Salesforce AI Research has revealed significant gaps in how large language models (LLMs) handle real-world customer relationship management (CRM) tasks. Beyond task accuracy, the study flagged a deeper concern. According to the study, this points to a broader issue. Open-source models like LLaMA-3.1

Study 159
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How to Foster Psychological Safety in Training (and Build a Courageous Learning Culture)

Let's Grow Leaders

Overcoming the Quiet Room: Why Your Training Needs Psychological Safety Imagine this: you kick off a training session with a question, and youre met with hesitant silence. As a human-centered L&D leader, your first job is to create psychological safety in every training room.

Training 171
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Patients may suffer from hallucinations of AI medical transcription tools

CIO

An AI-powered transcription tool widely used in the medical field, has been found to hallucinate text, posing potential risks to patient safety, according to a recent academic study. In a separate study, researchers found that AI models used to help programmers were also prone to hallucinations.

Tools 179
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Model customization, RAG, or both: A case study with Amazon Nova

AWS Machine Learning - AI

We conducted a comprehensive comparison study between model customization and RAG using the latest Amazon Nova models, and share these valuable insights. Demystifying RAG and model customization RAG is a technique to enhance the capability of pre-trained models by allowing the model access to external domain-specific data sources.

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OpenAI wants to work with organizations to build new AI training data sets

TechCrunch

It’s an open secret that the data sets used to train AI models are deeply flawed. And as most recently highlighted by a study out of the Allen Institute for AI, the data used […] © 2023 TechCrunch. Image corpora tends to be U.S.- All rights reserved.

Training 272
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CIOs tackle the AI change management challenge

CIO

a cohort of Principal employees jump on a Teams call for a quick study group. The study group, which took root when ChatGPT was introduced in November 2022, is now a formalized effort intent on exposing all Principal employees — not just a select few — to what’s fast emerged as a business-defining technology. Every Monday at 7 a.m.,

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3 industries where agentic AI is poised to make its mark

CIO

According to a recent study by Globant , three sectors are already experiencing the first wave of agentic AI’s impact: finance, retail, and healthcare. It’s an opportunity to empower talent and build a more enriching future thanks to training in tools that help us in repetitive tasks so we can focus on higher value-added activities.”

Industry 199