Ivanti

JUNE 13, 2023

The challenge with this method was that this vast empirical knowledge was locked in each analyst’s brain. Eventually, a knowledge base initiative was started. Even though there are many great knowledge base vendors out there, they may not be able to integrate with your service management environment.

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Knowledge Base Technical Review How To Organization 40

Arcserve

FEBRUARY 11, 2019

One excellent solution to reduce hours logged on client IT assistance is to keep a compendium of client knowledge and manage that knowledge base appropriately. Knowledge Base As.

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Knowledge Base Technology Data 40

AWS Machine Learning - AI

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

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Knowledge Base Insurance Lambda AWS 120

AWS Machine Learning - AI

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

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Knowledge Base Artificial Inteligence Lambda Authentication 102

CIO

JULY 14, 2023

Knowledge Base A comprehensive knowledge management system is a necessary asset for any IT service desk. A well-organized and searchable knowledge base allows users to access relevant articles and documentation for independent issue resolution.

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Knowledge Base Change Management Hardware Resources 246

CIO

AUGUST 29, 2023

It can comb through all the company knowledge bases and policies and determine which ones apply to her situation. But generative AI can go well beyond scanning the knowledge base. It also can improve the knowledge base, identifying outdated content and replacing it with current, correct information descriptions.

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Generative AI Artificial Inteligence Enterprise Knowledge Base 246

CIO

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

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Artificial Inteligence Retail Artificial Intelligence Knowledge Base 281

AWS Machine Learning - AI

MAY 31, 2024

Knowledge Bases for Amazon Bedrock is a fully managed RAG capability that allows you to customize FM responses with contextual and relevant company data. Crucially, if you delete data from the source S3 bucket, it’s automatically removed from the underlying vector store after syncing the knowledge base.

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Knowledge Base Artificial Inteligence AWS Generative AI 106

Dzone - DevOps

JULY 1, 2024

In this blog, we will use the AWS Generative AI Constructs Library to deploy a complete RAG application composed of the following components: Knowledge Bases for Amazon Bedrock : This is the foundation for the RAG solution. An S3 bucket: This will act as the data source for the Knowledge Base.

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Generative AI Construction AWS Lambda 82

Agile Alliance

JUNE 1, 2023

An approach to instilling Agile and Scrum knowledge based on a Just-In-Time strategy.

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SCRUM Knowledge Base Agile Strategy 277

AWS Machine Learning - AI

JULY 10, 2024

Knowledge Bases for Amazon Bedrock is a fully managed service that helps you implement the entire Retrieval Augmented Generation (RAG) workflow from ingestion to retrieval and prompt augmentation without having to build custom integrations to data sources and manage data flows, pushing the boundaries for what you can do in your RAG workflows.

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Knowledge Base Artificial Inteligence Lambda Generative AI 104

AWS Machine Learning - AI

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

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Knowledge Base Artificial Inteligence Applications Lambda 97

CIO

MAY 3, 2024

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. “The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

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Generative AI Artificial Inteligence Knowledge Base Training 350

CIO

JULY 5, 2023

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Generative AI promises an entirely new level of innovation.

Generative AI 246

Generative AI Artificial Inteligence Enterprise ChatGPT 246

CIO

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results.

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Knowledge Base Artificial Inteligence Artificial Intelligence Generative AI 243

The Programmer's Paradox

OCTOBER 10, 2012

each of which is mostly an independent ‘base’ of knowledge about the field. What’s really interesting about most knowledge bases is that they are easy to over-simplify and also frequently counter-intuitive in their depths. An outside perspective can easily lead to the wrong conclusions.

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Knowledge Base Weak Development Team Technical Advisors Analysis 40

CIO

JULY 22, 2024

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. With traditional training programs, we’re seeing the problem only get worse.

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Technical Review Performance Training Software Review 235

TechEmpower CTO

OCTOBER 9, 2023

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

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Generative AI Artificial Inteligence How To Systems Review 346

CIO

FEBRUARY 8, 2024

Blending a historic technical knowledge base of more than 59+ million questions and answers with a global platform to connect with and learn from peers and experts, Stack Overflow is the workspace developers and technologists use to stay at the cutting edge. As technology evolves, individuals and the community collaborate to keep pace.

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Artificial Inteligence Social Knowledge Base Artificial Intelligence 290

CIO

JULY 31, 2023

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. GARTNER is a registered trademark and service mark of Gartner, Inc.

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Artificial Inteligence Generative AI Weak Development Team Knowledge Base 245

CIO

MARCH 26, 2024

Einstein can automatically generate new knowledge articles based on data from customer conversations and these articles can be reviewed, edited, and posted to the internal knowledge base as a resource for other agents, it added.

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Cloud Generative AI AWS Survey 286

CIO

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

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Generative AI ChatGPT Artificial Inteligence Artificial Intelligence 281

CIO

NOVEMBER 20, 2023

As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We We can pass auto-generated replies as an internal note to the ticket, where the agent can quickly review, rework if needed, and send.”

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Generative AI Training Knowledge Base Survey 319

AWS Machine Learning - AI

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

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Knowledge Base Scalability Applications Generative AI 104

CIO

AUGUST 1, 2023

“While our estimates suggest that tech companies, unsurprisingly, are poised to see the highest impact from gen AI — adding value equivalent to as much as 9% of global industry revenue — knowledge-based industries such as banking (up to 5%), pharmaceuticals, and medical products (also up to 5%), and education (up to 4%) could experience significant (..)

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Generative AI Technical Review Enterprise Pharmaceuticals 246

TechCrunch

JANUARY 18, 2023

“We’re creating a new category in work tools; a visual knowledge base. The company today told TechCrunch it closed a €1 million round (around $1 million in today’s exchange rate) led by Spintop Ventures, and joined by existing investor Icebreaker VC.

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Tools Knowledge Base Meeting Company 234

TechCrunch

JANUARY 17, 2022

One of the differentiations we saw when looking at Zowie was that it was the first AI chatbot for e-commerce that generates your knowledge base,” he said. Others have to provide the knowledge base to answer the questions, and some companies don’t have time to do that.

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Tools Knowledge Base Survey Company 246

CIO

OCTOBER 12, 2023

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. The following are strategies you can leverage as a team to change this attitude: Leveraging data for impact One key strategy is using data to demonstrate the service desk’s influence on your organization’s bottom line.

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Strategy Airlines Metrics Knowledge Base 271

TechCrunch

APRIL 8, 2023

If your first interview with a company is with a conversation agent or a person obviously reading generated cues from the knowledge base or whatever, do you feel like a person joining a team or a part being sized up for installation? Linkgrep – Suggests things from knowledge base and adds to chat or notes live in browser.

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Knowledge Base ChatGPT Systems Review Software Review 234

CIO

MARCH 6, 2024

The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well. The company’s customers can use an interface called expereoOne to analyze global network performance, and Elms is keen to bolster CX efforts further with AI.

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CIO

MARCH 18, 2024

RAG optimizes LLMs by giving them the ability to reference authoritative knowledge bases outside their training data. “There are tons of documents that are not residing in an SAP system,” Herzig said.

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Artificial Inteligence Generative AI Microservices Artificial Intelligence 286

CIO

JANUARY 31, 2024

In many cases, a genAI platform trained on the enterprise’s data — from telemetry data to knowledge base articles — can help individual employees, customers, and partners resolve IT issues all on their own. Take advantage of intuitive virtual agents.

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Artificial Inteligence Artificial Intelligence Generative AI Knowledge Base 308

CIO

JULY 22, 2024

A fraudster beats out Knowledge-based Authentication (KBA) to illegally obtain access to a customer’s account. Over half of companies have experienced a data breach stemming from inappropriate access to an employee’s mobile device, with the costliest breach topping $2.2M.

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Technical Review Data Authentication Compliance 255

Cloudera

NOVEMBER 1, 2023

This AMP is built on the foundation of one of our previous AMP s, with the additional enhancement of enabling customers to create a knowledge base from data on their own website using Cloudera DataFlow (CDF) and then augment questions to the chatbot from that same knowledge base in Pinecone.

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Artificial Inteligence Machine Learning Knowledge Base Architecture 109

InfoWorld

APRIL 8, 2024

The business opportunities are driving many development teams to build knowledge bases with vector databases and embed large language models (LLMs) into their applications. To read this article in full, please click here

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Artificial Inteligence Testing Generative AI How To 71

Tenable

JULY 25, 2023

Critical Ivanti has published a blog post and a public advisory for this vulnerability that contains additional information, however further details are available in a knowledge base (KB) article only accessible to Ivanti customers. Analysis CVE-2023-35078 is an authentication bypass vulnerability in Ivanti’s EPMM. and below 11.10.0.2

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Mobile Knowledge Base Authentication Government 98

Dataiku

FEBRUARY 21, 2024

The Retrieval-Augmented Generation (RAG) approach enables Large Language Models (LLMs) to generate answers grounded in a knowledge base. Such a knowledge base is usually a relatively small and stable collection of corporate documents (e.g., technical documents, reports, procedures, contracts, etc.)

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Artificial Inteligence Knowledge Base Report System 59