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Managing Your Client Knowledge Base: Why it is Important

Arcserve

One excellent solution to reduce hours logged on client IT assistance is to keep a compendium of client knowledge and manage that knowledge base appropriately. Knowledge Base As. Read more » The post Managing Your Client Knowledge Base: Why it is Important appeared first on StorageCraft Technology Corporation. Uncategorized clients data management IT kbase knowledge base MSP technicians tickets

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Knowledge Bases

The Programmer's Paradox

Usable, organized data is what I take to be ‘knowledge’. each of which is mostly an independent ‘base’ of knowledge about the field. What’s really interesting about most knowledge bases is that they are easy to over-simplify and also frequently counter-intuitive in their depths. Without enough underlying knowledge, intelligence is just hand waving. To me ‘intelligence’ is basically raw human thinking power. It’s our ability to work through problems.

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Knowledge Base: How to Build and Maintain a Help Center for Your Business

Altexsoft

The importance of self-service is steadily increasing, with knowledge bases being the bright representative of the concept. What is a knowledge base and why do you need one? Knowledge bases vs databases. Knowledge bases vs wiki.

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Future-Proof Your Product Development Life Cycle

DevOps.com

Blogs DevOps Culture DevOps Practice ITIL Leadership Suite future-proofing knowledge base product development software development life cycleIn product development, change is vital. In fact, some might say that product development is the embodiment of change.

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Top 3 NLP Use Cases for ITSM

Dzone - DevOps

nlp data extraction aiops itsm knowledge base aiops tools text processing nlp tools nlp techniques aiops-based intelligent remediationWhat is NLP.

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5 Lead Generation Tips for 2021

Strategy Driven

Knowledge Base Software. Knowledge base software is an essential lead generation tool these days. Such bases are located online and in most cases, based on clouds.

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CyRC Special Report: How companies fared in the aftermath of Log4Shell

Synopsys

We examine the Log4Shell disclosure through the lens of the Black Duck Knowledge Base to understand how organizations respond to high-profile vulnerabilities.

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Research Automation with ATT&CK & Python

Lacework

Chris HallCloud Security Researcher, Lacework Labs MITRE did the community a huge favor with the development of ATT&CK – an open source knowledge base for attack techniques.

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Finally Joining the *Expensive* Mac Side!

elsua: The Knowledge Management Blog

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[e2.0] Enterprise Live Debate: Andrew McAfee and Tom Davenport at Enterprise 2.0 - Surviving the Knowledge Economy - Part III

elsua: The Knowledge Management Blog

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A Guide to npm: The Node.js Package Manager

Toptal

In this article, Toptal Software Engineer Martin Gouws explains advanced features of the Node Package Manager that should be in every JavaScript developer’s knowledge base

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Adversarial machine learning: 5 recommendations for app sec teams

TechBeacon

The automated program, dubbed Tay, responded to tweets and incorporated the content of those tweets into its knowledge base, riffing off the topics to carry on conversations. In 2016, Microsoft released a prototype chatbot on Twitter.

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Coforge’s in-house product, Catalog Builder, automates the build of Service Catalogs in ServiceNow

Coforge

While an IT service catalog functions as a database of available services and relevant supporting information, a self-service portal is an interface that allows users to navigate knowledge bases, raise support tickets, and otherwise connect with the organization’s IT department.

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Continuous Integration and Continuous Deployment (CI/CD) in Dataiku DSS

Dataiku

Note that it goes hand-in-hand with our knowledge base entry, Building a Jenkins pipeline for Dataiku DSS , which shows step-by-step how to apply the concepts introduced here.

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Leadership and Selling Your Expertise with Robert Chen

Let's Grow Leaders

It’s not just knowledge, experience, and unique services that set people apart. What is the secret to ongoing success in every role whether you’re in leadership, accounting, consulting, investment banking, law, or any other type of professional service?

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Forge.ai: Fueling Machine Intelligence

CTOvision

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information. For a video overview of their approach see: From their website: Our technology is designed to process […]. Artificial Intelligence Companies

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Research Automation with ATT&CK & Python

Lacework

MITRE did the community a huge favor with the development of ATT&CK – an open source knowledge base for attack techniques. Threat intelligence can often be a nebulous undertaking but thanks to ATT&CK, the lives of analysts have been made a little bit easier. This blog describes how to quickly research threats using Python and [.]. Read More. The post Research Automation with ATT&CK & Python appeared first on Lacework. Blog labs

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Dell EMC Storage Top Trending Support Solutions

Dell EMC

Every month, we publish top support topics in the Knowledge Base and provide helpful content on the Dell Community to enable you to get proactive about troubleshooting common technical challenges.

Storage 77
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Introducing the Palo Alto Networks Google Search Extension

Palo Alto Networks

The extension is focused on giving accurate solutions from across our publicly available self-service documents from Knowledge Base , TechDocs and LIVEcommunity. . Curated results are provided on the right side of the screen based on Palo Alto Networks results.

Network 96
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2020 Data Protection Support Newsletter Series

Dell EMC

These valuable resources provide key support updates and release details, the latest in service and support offerings, Technical Advisories, and Knowledge Base references.

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Are You Providing Proactive Customer Service?

Datavail

Create a Knowledge Base. When you create a knowledge base, you’re giving your customers the opportunity to find their own answers. Knowledge bases can also be a good tool for your customer service agents to use to get detailed information about a question or issue.

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CVE-2020-12271: Zero-Day SQL Injection Vulnerability in Sophos XG Firewall Exploited in the Wild

Tenable

On April 22, Sophos published a knowledge base entry on the Sophos Community regarding the discovery of a zero-day vulnerability in the Sophos XG Firewall that was exploited in the wild. Source : Sophos Knowledge Base Entry on the Sophos Community.

Firewall 114
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2019 Data Protection Support Newsletter Series

Dell EMC

These valuable resources provide key support updates and release details, the latest in service and support offerings for these products, as well as Knowledge Base references. Every month, Dell EMC offers a monthly series of Data Protection Support Newsletters for Data Domain, NetWorker and Avamar. Each issue features helpful technical support advice, including target codes, troubleshooting advice and how to’s for common technical challenges, and top-trending support solutions.

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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks.

Banking 109
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Top-Rated Support Solutions for Your Dell EMC Storage Products

Dell EMC

These Top Services Topics include content harvested from popular Knowledge Base articles, DECN. We strive to provide our customers with easy access to valuable, proactive support content. In an effort to enable you with relevant support resources with greater speed and efficiency, our Customer Support team has gathered top-rated product support recommendations for some of Dell EMC’s most widely-used storage products.

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Difference between Artificial Intelligence and Machine Learning

The Crazy Programmer

Based on the capabilities of performance AI can be classified mainly into 3 types: . Based on the functionalities AI can be classified into 4 main types: . Machine learning algorithms generally uses previous data and try to generate knowledge based on that data. Machine Learning is concerned with extracting knowledge from the data previously available. In this article we are going to see the difference between two important terms in emerging computer science.

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8 Tips to Master Asynchronous Communication

Modus Create

Create a Knowledge Base. Creating a knowledge base isn’t a one-time project but a mindset. You’ve got all the tools in place — an accessible knowledge base and a visual collaboration platform.

Meeting 89
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Why IT and HR are the Perfect Employee Experience Match

Samanage

Whether that be accessing a service catalog for various requests, or searching a knowledge base of self-service solutions, the service portal serves as a one-stop shop for all the resources employees may need. Encourage Self-Service by Implementing a Knowledge Base. According to a recent survey* of IT professionals, 79% indicated knowledge sharing as the most critical feature for employee experience in the coming year.

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Cloud Security: 5 Key Takeaways from the SANS DevSecOps Survey

Tenable

That’s a key takeaway from the SANS Institute’s “ SANS 2022 DevSecOps Survey ,” based on a survey of 431 security leaders and practitioners worldwide.

Survey 98
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CVE-2021-34527: Microsoft Releases Out-of-Band Patch for PrintNightmare Vulnerability in Windows Print Spooler

Tenable

The following table can be used to reference each patch and its associated knowledge base entry. Knowledge Base Article.

Windows 111
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Four short links: 7 November 2018

O'Reilly Media - Ideas

Summarizing Text, Knowledge Database, AI Park, and Approximate Regexes. KBPedia -- a comprehensive knowledge structure for promoting data interoperability and knowledge-based artificial intelligence, [which] combines seven "core" public knowledge bases—Wikipedia, Wikidata, schema.org, DBpedia, GeoNames, OpenCyc, and UMBEL—into an integrated whole.

Media 48
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The Rise Of Code Assessment Platforms And Software Developer Recruitment

Hacker Earth Developers Blog

After that, the candidates are automatically ranked based purely on their performance. But the hiring processes for technical jobs have undergone a metamorphosis, and skill-based hiring has become the new criteria for measuring a candidate’s competency.

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Cloud Conformity?—?New Rules: March, 2019

Cloud Conformity

New Rules: March, 2019 [NEW: AWS Eligible Services by Compliance Standard, S3, MSK, FSx, and more…] During March we added 41 new rules to our Knowledge Base. The five Pillars of the Well-Architected Framework are each deeply acknowledged in our Knowledge Base of nearly 500 rules. Cloud Conformity?—?New These new best practices add content for services we previously did not have any coverage for, such as MSK, FSx, StorageGateway.

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Why QA Testing Theory is Important

Exadel

To determine what knowledge is required for software testing jobs, ask questions including: What does it mean to be a good QA engineer? Without this background knowledge, QA testing can be a frustrating task. Knowledge Required for Software Testing Engineers.

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The Most In-Demand Medical Career Specialisms to Consider

Strategy Driven

Medical researchers need a specific and thorough base of knowledge around the science of medicine and drugs and dedicate their professional lives to the pursuit of even more knowledge and medical discovery.

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Locate Tenable Compliance Templates Faster with Revamped Portal

Tenable

Tenable Audit Files are XML-based files that implement guidance from compliance authorities into the Tenable.audit language. Tenable Audit Portal knowledge base article.

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Our Favorite Service Desk Resolutions for 2019

Samanage

Keep that knowledge base up to date as well, as your service desk can now learn from the most helpful solutions articles to actually suggest them to users, creating a robust self-service engine as your first line of defense. Most importantly, our #SamanageNYE sweepstakes winner has two major priorities heading into this year: @Samanage Increase our knowledge base and better information dissemination regarding potential security problems.

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Creating Self-service Support Hubs For All Your Products In Confluence

Modus Create

Atlassian users familiar with Confluence know it as a tool for knowledge management and collaboration. Establish a knowledge base for each product. Confluence has a ton of built-in features to help teams work together and share information easily.

Tools 92
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Statement from Nayaki Nayyar, Ivanti Chief Product Officer and President Service Management Solutions Group

Ivanti

You can also monitor this site or review the latest Knowledge Base article here (linked). Regarding the issue with our Ivanti PulseSecure VPN solution. A Sincere Apology: We apologize to all customers impacted by the disruption this has caused.

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Ivanti Connect Secure Security Advisory SA-45520

Ivanti

More information and access to the downloads can be found in this Knowledge Base article. At Ivanti, we are committed to delivering innovative, high quality and secure solutions for our customers. We collaborate with the broader security ecosystem to share intelligence and appreciate when we are made aware of issues via responsible disclosure from reputable sources.