Managing Your Client Knowledge Base: Why it is Important

Storagecraft

One excellent solution to reduce hours logged on client IT assistance is to keep a compendium of client knowledge and manage that knowledge base appropriately. Knowledge Base As. Uncategorized clients data management IT kbase knowledge base MSP technicians tickets

Knowledge Bases

The Programmer's Paradox

Usable, organized data is what I take to be ‘knowledge’. each of which is mostly an independent ‘base’ of knowledge about the field. What’s really interesting about most knowledge bases is that they are easy to over-simplify and also frequently counter-intuitive in their depths. Without enough underlying knowledge, intelligence is just hand waving. To me ‘intelligence’ is basically raw human thinking power. It’s our ability to work through problems.

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Finally Joining the *Expensive* Mac Side!

elsua: The Knowledge Management Blog

Toolbox for IT Join Now / Sign In My Home Posts Connections Groups Blogs People Communities Vendors Messages Profile Achievements Journal Blog Bookmarks Account / E-mails Topics Business Intelligence C Languages CRM Database IT Management and Strategy Data Center Data Warehouse Emerging Technology and Trends Enterprise Architecture and EAI ERP Hardware Knowledge Management Networking Project and Portfolio Management SCM Security Storage Telephony Web Design and Development Wireless Infor Java Linux Oracle PeopleSoft SAP Siebel UNIX Visual Basic Windows Communities People Jobs White Paper Library Knowledge Management Home Blogs Groups Wiki White Papers Q&A and Docs Topics Subscriptions About / Contact us / Privacy / Terms of Use / Work at Toolbox.com / Advertise with Toolbox for IT / Provide Feedback Topics: Business Intelligence / C Languages / CRM / Database / IT Management and Strategy / Data Center / Data Warehouse / Emerging Technology and Trends / Enterprise Architecture and EAI / ERP / Hardware / Knowledge Management / Networking / Project and Portfolio Management / SCM / Security / Storage / Telephony / Web Design and Development / Wireless / Infor / Java / Linux / Oracle / PeopleSoft / SAP / Siebel / UNIX / Visual Basic / Windows Also at Toolbox for IT: Blogs / Groups / Wiki / Jobs / Vendor Research Directory Follow Toolbox.com: Copyright 1998-2010 Toolbox.com. All rights reserved. All product names aretrademarks of their respective companies. Toolbox.com is not affiliated with orendorsed by any company listed at this site. Toolbox.com is a subsidiary of the Corporate Executive Board.

[e2.0] Enterprise Live Debate: Andrew McAfee and Tom Davenport at Enterprise 2.0 - Surviving the Knowledge Economy - Part III

elsua: The Knowledge Management Blog

Toolbox for IT Join Now / Sign In My Home Posts Connections Groups Blogs People Communities Vendors Messages Profile Achievements Journal Blog Bookmarks Account / E-mails Topics Business Intelligence C Languages CRM Database IT Management and Strategy Data Center Data Warehouse Emerging Technology and Trends Enterprise Architecture and EAI ERP Hardware Knowledge Management Networking Project and Portfolio Management SCM Security Storage Telephony Web Design and Development Wireless Infor Java Linux Oracle PeopleSoft SAP Siebel UNIX Visual Basic Windows Communities People Jobs White Paper Library Knowledge Management Home Blogs Groups Wiki White Papers Q&A and Docs Topics Subscriptions About / Contact us / Privacy / Terms of Use / Work at Toolbox.com / Advertise with Toolbox for IT / Provide Feedback Topics: Business Intelligence / C Languages / CRM / Database / IT Management and Strategy / Data Center / Data Warehouse / Emerging Technology and Trends / Enterprise Architecture and EAI / ERP / Hardware / Knowledge Management / Networking / Project and Portfolio Management / SCM / Security / Storage / Telephony / Web Design and Development / Wireless / Infor / Java / Linux / Oracle / PeopleSoft / SAP / Siebel / UNIX / Visual Basic / Windows Also at Toolbox for IT: Blogs / Groups / Wiki / Jobs / Vendor Research Directory Follow Toolbox.com: Copyright 1998-2010 Toolbox.com. All rights reserved. All product names aretrademarks of their respective companies. Toolbox.com is not affiliated with orendorsed by any company listed at this site. Toolbox.com is a subsidiary of the Corporate Executive Board.

A Guide to npm: The Node.js Package Manager

Toptal

In this article, Toptal Software Engineer Martin Gouws explains advanced features of the Node Package Manager that should be in every JavaScript developer’s knowledge base

Forge.ai: Fueling Machine Intelligence

CTOvision

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

Top-Rated Support Solutions for Your Dell EMC Storage Products

Dell EMC

These Top Services Topics include content harvested from popular Knowledge Base articles, DECN. We strive to provide our customers with easy access to valuable, proactive support content.

Four short links: 7 November 2018

O'Reilly Media - Ideas

Summarizing Text, Knowledge Database, AI Park, and Approximate Regexes. KBPedia -- a comprehensive knowledge structure for promoting data interoperability and knowledge-based artificial intelligence, [which] combines seven "core" public knowledge bases—Wikipedia, Wikidata, schema.org, DBpedia, GeoNames, OpenCyc, and UMBEL—into an integrated whole.

Why IT and HR are the Perfect Employee Experience Match

Samanage

Whether that be accessing a service catalog for various requests, or searching a knowledge base of self-service solutions, the service portal serves as a one-stop shop for all the resources employees may need. Encourage Self-Service by Implementing a Knowledge Base.

Our Favorite Service Desk Resolutions for 2019

Samanage

Keep that knowledge base up to date as well, as your service desk can now learn from the most helpful solutions articles to actually suggest them to users, creating a robust self-service engine as your first line of defense.

Cloud Conformity?—?New Rules: March, 2019

Cloud Conformity

New Rules: March, 2019 [NEW: AWS Eligible Services by Compliance Standard, S3, MSK, FSx, and more…] During March we added 41 new rules to our Knowledge Base. The five Pillars of the Well-Architected Framework are each deeply acknowledged in our Knowledge Base of nearly 500 rules.

Difference between Artificial Intelligence and Machine Learning

The Crazy Programmer

Based on the capabilities of performance AI can be classified mainly into 3 types: . Based on the functionalities AI can be classified into 4 main types: . Machine learning algorithms generally uses previous data and try to generate knowledge based on that data. Machine Learning is concerned with extracting knowledge from the data previously available. In this article we are going to see the difference between two important terms in emerging computer science.

Cloud Conformity?—?Rules Deployment: February 7, 2019

Cloud Conformity

The five Pillars of the Well-Architected Framework are each deeply acknowledged in our Knowledge Base of nearly 500 rules. Cloud Conformity?—?Rules

Communities of Practice Tools that Your Team Will Love

Evolution4all

It is difficult to keep track of each process plus the knowledge transfers between members. Project Management Tools for Organising Knowledge Resource and Community Tasks. Communities of Practice Tools.

Tools 130

10 IT Service Desk Tasks You Shouldn’t Have to Handle Manually

Samanage

The approval process can be routed to the appropriate manager, with each step in the ordering and approval process automated based on the type of hardware device being requested. Learn more about how and why creating a knowledge base is so important in IT service management.

Modus Becomes Atlassian Gold Solution Partner

Modus Create

Those additional accreditations and certifications mean that we have expanded our already significant global knowledge base around the best collaboration tools in the market. We’re excited to announce that Modus Create has been named an Atlassian Gold Solution Partner! After gaining a Silver level badge just 9 months ago, our team’s many additional certifications and proven client success stories have propelled us to the next level of partnership.

AWS 49

What Makes a Smart Service Desk?

Samanage

Smart ITSM, delivered by a smart service desk, will utilize automation and self-guided processes to drive employee satisfaction, knowledge management efforts, and change management, as well as incident and problem management. Smart ITSM From a Smart Service Desk. ITSM is not static.

Advantage of Using CRM Software

OTS Solutions

Many CRM software solutions provide customer portals that allow users to open service tickets, search knowledge bases, and download files. There are Some Advantage of Using CRM Software.

Defining Employee Engagement: The ITSM Way

Samanage

A knowledge base complete with helpful articles on anything from benefits enrollment to setting up hardware for the first time is another important step to helping employees find what they’re looking for.

10 Things Your AIOps RFP Should Include

Loom Systems

Is there a known error/knowledge base? Creating an RFP in an area that is new and innovative can be challenging. Whether you’re just looking into AIOps or actively considering to implement, you're probably going to need to write a Request for Proposal, or RFP.

SolarWinds Makes ITSM Debut with SolarWinds Service Desk

Samanage

Our multi-tenant, cloud-based platform was created with ITIL best-practices in mind, offering enterprise-class functionality all IT techs need: from service to asset management. A customizable knowledge base powered by AI.

Driving ROI from AIOps – What Can You Expect?

Loom Systems

This is why over the past year, we made a research to provide you with the best knowledge to navigate AIOps and get the best out of it. Prevention of outages: AIOps uses a tribal knowledge base that is able to automate root-cause analys is, thus reducing the number of P1 incidents by 42%.

Putting AI Machine Learning to Work For Your Business

Samanage

Furthermore, AI-powered technologies like chatbots and suggested knowledge base solutions can enhance a business’s service management efforts, both at the help desk and across consumer- or user-facing systems. AI and Machine Learning for Businesses.

5 Communities of Practice Rules To Improve Your Company Knowledge Capital

Evolution4all

As it undergoes several stages, such value evolves into a systematic body of knowledge which members should be able to access easily. Upon successful entry, the participant has to accomplish one knowledge-development project every year in order to keep his status in the community.

5 Steps of Building Communities of Practice

Evolution4all

In more than two and a half decades, this knowledge sharing framework is becoming a SoP for all companies – the community of practice. It also allows every member to expand their knowledge base and share their insights and expertise in order to boost productivity.

SCRUM 130

Community of Practice and Innovation

Evolution4all

The term community of practice was first introduced by Wenger and Lave in 1991 to describe learning and sharing of knowledge through building relationships with professionals who follow similar practices and have common interests. How CoPs Operate in This Knowledge-Based Era.

Communities of Practice Success Stories: How World-Class Companies Run Their CoPs

Evolution4all

Here , we talked about how CoPs enable knowledge transfer (which is basically one of its primary roles). With such a complex structure and international operations, you know that it is not easy to manage a company like the World Bank, much more to acquire, produce and transfer knowledge.

Practice Leads and the Power of Community

Gorilla Logic

Both Gorillas and clients benefit from this because Gorillas will then have access to a knowledge base for any possible doubt they might have, and clients will have certainty that they will get the expertise from Gorillas with multiple backgrounds.

UI/UX 101

Paper (Size), Please

The Daily WTF

The vendor of BLA, also based in Norway, couldn't duplicate the issue, either. He got to work assembling a knowledge base document and compiling the evidence needed to file a change request with BLA's vendor.

The importance of software documentation tools

Apiumhub

With software documentation tools, you have all the information you need to do the development and maintenance in the right way and you can do the knowledge transfer to other developers easier and faster. Atlassian’s Confluence is a document management system that facilitates collaboration and knowledge sharing across a variety of departments and functions. The templates are fully customizable and will help your team set up the knowledge base quickly.

How To Make Assessments Work For You

CodeSignal

This blog post is based on the fifteen episode of the data-driven recruiting podcast hosted by CodeSignal co-founders Sophia Baik and Tigran Sloyan. What skills and knowledge are required of a candidate?

How to Achieve Continuous AWS & NIST Compliance

Cloud Conformity

For example, National Institute of Standards and Technology (NIST) 800–53 is, strictly speaking, applicable to mainly US-based federal organizations or contractors. federal or not, US-based or not?—?use

3 Reasons You Should Add AIOps to Your Tooling Arsenal

OverOps

AIOps, at its core, is a data-driven practice of bridging resources and leveraging AI and machine learning to make predictions based on historical data.

Tools 169

Communities of Practice Rules To Improve Your Company Knowledge Capital

Luis Goncalves

How to successfully create a platform for knowledge sharing and business growth. As it undergoes several stages, such value evolves into a systematic body of knowledge which members should be able to access easily. So you’ve heard about Communities of Practice?

The Future of AI-Enabled ITSM

Samanage

Advances in natural language processing will help IT teams handle service requests, process changes and incidents (together with their underlying problems) in new ways, while advances in machine learning will aid knowledge management efforts in ways that we are only beginning to grasp.

Announcing Sophie version 2.5 – Role-Based Access Control, New User Interface, and Retention Management

Loom Systems

Role-Based Access Control. A core part of the new release, Role-Based Access Control (RBAC) has been incorporated into our platform, giving our users, now more than ever, control over their data.

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Samanage

This allows you to allocate your agents based on their skill sets to make decisions about training. When separated by incident type, agent or requestor, this metric can reveal inefficiencies and opportunities to improve your knowledge base.