5 ways airlines can turn flight delays into positive experiences

DXC

Airlines know all too well that disruptions will take place. But while they are inevitable, there are ways for airlines to turn these travel downers into positive experiences. Airlines have valuable data for merchants at the airport or in the local areas where travelers are congregating. Analytics Travel, Transportation & Hospitality airlines customer experience disruption management

Low-?ost Airline Distribution Channels: Direct Distribution, NDC, GDSs, and Low-cost Airline Consolidators

Altexsoft

Airline distribution has always been a complex subject. On one side of the airline industry, we have legacy carriers mostly represented by full-service airlines. How airline distribution works in a nutshell. Spirit Airlines) and hybrid carriers (Hop!

Low-cost Airline Distribution Channels: Direct Distribution, NDC, GDSs, and Low-cost Airline Consolidators

Altexsoft

Airline distribution is complex. On one side of the airline industry, we have legacy carriers mostly represented by full-service airlines. How airline distribution works in a nutshell. Travelfusion works with such carriers as Eurowings, Flybe, and Spirit Airlines.

CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running.

Airline seats now equipped with cameras

CTOvision

The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News

What Can A CIO Do About The Problem Of Airline Overbooking?

The Accidental Successful CIO

Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. United airlines has been dealing with some bad press as of late.

Airline CIOs Show How To Move From The Old To The New

The Accidental Successful CIO

Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways.

Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers

CTOvision

The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.

All United Airlines flights in US grounded: Computer “glitch” cited as cause

CTOvision

For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.

All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon.

Can Small Business learn from the American Airlines Merger?

Women on Business

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger?

What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room.

News in Networking: 160-Tbit/s Cable, Airline Network Issues, and a Patched-Mac Vuln

Kentik

A “network issue” in a global flight-booking system caused major airline delays. Airlines Suffer Worldwide Delays After “Network Issue” (Bloomberg). This week’s top story picks from the Kentik team. Microsoft, Facebook and teleco provider Telxius announced this week that their high-capacity subsea cable project is complete. And an “alarming number” of patched Macs are vulnerable to an issue in the Extensible Firmware Interface.

VOIP 40

Cyber Security in Aviation

CTOvision

With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs (chinatopix.com). CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”

What Went Wrong At Delta?

The Accidental Successful CIO

carrier, Delta airlines, suffered a major melt down when their headquarters experienced a power outage. A critical power control module at the airline’s technology command center malfunctioned, causing a surge to the transformer and a loss of power.

Inspiring Employees with a Values-Rich Environment

Strategy Driven

She was one of the five founding executives of JetBlue Airways; Chief People Officer for Southwest Airlines; and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations.

Flight Information and Booking APIs

Altexsoft

Note: Although most of the data types depicted in the infographic can be sourced directly from airlines, we didn’t include them and focused on key players that cover multiple airlines via a single interface. APIs in the travel tech industry is the key enabler of connectivity.

Navigate Your Path to Success

Women on Business

That British Airways breach shows hackers fine-tuning e-commerce attacks

CTOvision

It took only 22 lines of code for the hackers to break into user data of the UK’s largest airline and steal data from up to 380,000 people. The British Airways data breach is proof that hackers are getting more and more sophisticated. But the hackers behind British Airways’ data breach, which took place from late […]. CTO Cyber Security News RiskIQ

What CIOs Can Learn From An Upgrade Of Inflight Web Services

The Accidental Successful CIO

Airline CIOs are going to have to make some tough in-flight internet decisions Image Credit: Christopher Doyle. Back in the day, airline passengers could be assured that their time in the air meant that they had an excuse to unplug and step away from the constant need to do more and more work.

How-to: Do Scalable Graph Analytics with Apache Spark

Cloudera Engineering

A node can be any object, such as a person or an airport, and an edge is a relation between two nodes, such as a friendship or an airline connection between two cities. Get started with scalable graph analysis via simple examples that utilize GraphFrames and Spark SQL on HDFS.

Take a Break

Scrum.org

As they teach us on the airlines, if the plane is heading into trouble, put the mask on yourself before others. Photo by Elyse Turton on Unsplash. Strategies. Meetings. Decisions. Move to Agile. Move to digital. Transform HR. Transform this department. Deadlines.

Agenda Announced For June 6-8 Global Connected Aircraft Summit

CTOvision

The Global Connected Aircraft Summit , taking place June 6 - 8, 2016 in Los Angeles, CA, promises to deliver even more airline executives, thought-provoking case studies and valuable networking opportunities in 2016 than ever before. Bob Gourley.

Gamification in leadership and development

Rapid BI

The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) Gamification in Leading and Development Gamification, the framing of an activity like a game to make it more motivating is not a new concept. 1) Gamification is not literally a game, but using game mechanics and […]. The post Gamification in leadership and development appeared first on. Business gamification Leadership minifig sales

How Not To Win Customers

Steve Farber

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco. Fast forward to April 9th, 2017: United Airlines Flight 3411 was overbooked. Airline dollars were offered, but there were no hand-raisers.

Put Your Own Mask on First

Next Level Blog

If you’ve flown on a commercial airliner, you’ve heard the flight attendants say something along the lines of, “In the unlikely event of a loss of cabin pressure, yellow oxygen masks will deploy. Please click the headline to read the whole story. Personal Presence Work-Life Balance managing energy Michael Pollan self-care sleep stress management The Next Level

Leaders Behaving Badly

Next Level Blog

She was travelling on her own airline and as her plane from taxiing away from its gate at JFK, a flight attendant gave her macadamia nuts without asking if she wanted any and, (worse!) You don''t have to look very hard in any given week to find examples of leaders behaving badly.

Think Globally, Act Locally

elsua: The Knowledge Management Blog

Reimagining Technology and Human Contact in the Next-Generation Passenger Journey – Part 2

NIIT

Based on the preferences that Ted has set on behalf of Nathan, the booking is completed in his preferred airline and hotel chain in San Diego. The airline has accommodated Nathan’s seat preference.

Airport Technology Management: Operations, Software Solutions and Vendors

Altexsoft

We have addressed best practices for modernizing airline operations and put our talents to work for Merlot Aero advance airline management. Also, it can include reports from airlines, aircraft, operators, hourly activity of passengers and aircraft, movement types, etc.

Examine The Aviation Industry And Cybersecurity at the Global Connected Aircraft Summit 6-8 June in LA

CTOvision

The mission of this summit is to provide airlines, operators, integrators and technology vendors with a means to continuously enhance the benefits of connected solutions, from ground to air and from nose to tail. Bob Gourley.

Travel Technology Providers Landscape

Altexsoft

Currently, the material contains ten traveltech product categories, including hotel management and room reservation systems, airline reservation and management systems, global distribution systems, and products for business travel and expense management.

Correlation between a Gaming Attack and Aircraft Bomb Scare

CTOvision

Attacks made on Sony’s PlayStation Network coincided with a bomb scare on an American Airlines jet carrying John Smedley, the president of Sony Online Entertainment. By Katie Kennedy.

Games 77

Will Robotic Process Automation Save Your Company Time and Money in the Cloud?

ParkMyCloud

The CIO of American Express Global Business Travel, David Thompson, says they implement the use of RPA to automate the process for canceling an airline ticket and issuing refunds. We’ve been hearing buzz about a new concept in AI, robotic process automation.

What Role Does A CIO Play When Companies Merge?

The Accidental Successful CIO

Another problem includes dealing with the airline’s mechanics who are still working under separate IT systems, which store complex data related to fixing aircraft. United Continental is not the only airline to undergo a merger in the past few years.

Do You Have A Flight Plan?

Mills Scofield

Its 9:45 am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. This has to be one of the most beautifully written posts I''ve ever read - Lt.

Is it Okay to think Customers are stupid?

Women on Business

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. Some will argue that if the convenience is worth it the customer they will pay it, but on an airline if you don’t have the boarding pass you can’t get on the flight. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Is it Okay to think Customers are stupid?

Women on Business

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. Some will argue that if the convenience is worth it the customer they will pay it, but on an airline if you don’t have the boarding pass you can’t get on the flight. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Global Connected Aircraft Conference: 8-10 June in Chantilly VA

CTOvision

More on the event: The Global Connected Aircraft Summit provides airlines, operators, integrators, and technology vendors complete connected solutions – from ground to air and from nose to tail. The 2015 Global Connected Aircraft Conference will be held 8-10 June 2015 in Chantilly Virginia.

How to Connect to Transport Providers: Key Carriers, EDI, APIs, e-AWB

Altexsoft

The e-Air Waybill is a separate method of data exchange for airlines introduced by IATA in 2010 to replace paper documents. e-AWB airlines. If you know anything about the shipping business, you are certainly familiar with A.P.