5 ways airlines can turn flight delays into positive experiences


Airlines know all too well that disruptions will take place. But while they are inevitable, there are ways for airlines to turn these travel downers into positive experiences. Airlines have valuable data for merchants at the airport or in the local areas where travelers are congregating. Analytics Travel, Transportation & Hospitality airlines customer experience disruption management

CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running.

Low-?ost Airline Distribution Channels: Direct Distribution, NDC, GDSs, and Low-cost Airline Consolidators


Airline distribution has always been a complex subject. On one side of the airline industry, we have legacy carriers mostly represented by full-service airlines. How airline distribution works in a nutshell. Spirit Airlines) and hybrid carriers (Hop!

5 ways airlines benefit by integrating digital agents with live ones


Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. Robotics Travel, Transportation & Hospitality AI airlines CSR customer experienceThe call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […].

Navigate the airline labor shortage through MRO modernization


The airline industry is facing a potential labor shortage. lawmakers that nearly 40 percent of the airline industry’s […]. A large percentage of the work force is set for retirement in the next five years. In testimony before the House Ways and Means Committee, Justin Welner, vice president of human resources for Spirit AeroSystems, told U.S. Travel, Transportation & Hospitality talent shortage

Low-cost Airline Distribution Channels: Direct Distribution, NDC, GDSs, and Low-cost Airline Consolidators


Airline distribution is complex. On one side of the airline industry, we have legacy carriers mostly represented by full-service airlines. How airline distribution works in a nutshell. Travelfusion works with such carriers as Eurowings, Flybe, and Spirit Airlines.

How AI-driven ‘voicebots’ can help airline personnel — and their companies


Airline workers have it tough. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. A new generation of voice-driven software bots promises to make their work easier. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]. Robotics Travel, Transportation & Hospitality artificial intelligence voice assistants

Airline Flight Booking APIs: GDSs, Specialized Data Providers, OTAs and Metasearch Engines


IATA’s recent passenger survey reports reveal interesting data about traveler’s preferences: international travel accounts for 64 percent of all airline traffic with Asia-Pacific, African, Latin American and Middle Eastern regions experience rise in demand. How does airline distribution work?

New Distribution Capability (NDC) in Air Travel: Airlines, GDSs, and the Impact on the Industry


Two fundamental needs connect all airlines: revenue and passenger satisfaction. To be able to sell ancillaries to the passengers and be more profitable, airlines struggle to deliver personalized content to their travelers. Third-party players in airline distribution.

Airline seats now equipped with cameras


The traveling public should pay attention to this one. Is this a violation of your privacy? Not in any legal sense, you are pretty much in a public place when on commercial air. But still it could be so creepy and such a violation of what we believe should be a private time that it […]. CTO Cyber Security News

Airline CIOs Show How To Move From The Old To The New

The Accidental Successful CIO

Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. In late 2013 American Airlines announced that it was buying US Airways.

Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers


The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. This fourth annual event connects business, technology, and industry perspectives and goes beyond just in-flight entertainment, to include operations, communications and technologies that impacts the aircraft and the traveling public.

Optimizing transportation runs and customer experience


Analytics Digital Transformation IoT Platform Travel, Transportation & Hospitality airline cargo connected transportation platform customer experience freight shipping traveler

Cinco formas de traducir los retrasos aéreos en experiencias positivas


Analytics Travel, Transportation & Hospitality airlines customer experienceLas aerolíneas saben muy bien que habrá retrasos. Pero aún siendo inevitables, hay formas de traducirlos en experiencias positivas. Todas ellas cuentan con datos comerciales muy valiosos (de los comercios del aeropuerto, áreas de descanso y del comportamiento de los viajeros) en este recinto acotado. Conocen sus preferencias. Con esta información, pueden mejorar mucho los […].

All United Airlines flights in US grounded: Computer “glitch” cited as cause


For more on the outage see: All United Airlines flights in US grounded due to computer system glitch . The post All United Airlines flights in US grounded: Computer “glitch” cited as cause appeared first on CTOvision.com. The entire U.S. travel system is under strain today causing a major disruption to business and pleasure travel on all carriers do to what United is calling a computer systems "glitch". What is a glitch? We have all seen those before.

All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon.

Can Small Business learn from the American Airlines Merger?

Women on Business

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger?

5 modi attraverso i quali le compagnie aeree possono trasformare i ritardi dei voli in esperienze positive


Uncategorized airlines esperienza cliente gestione dei disagiLe compagnie aeree sanno fin troppo bene che molto spesso si verificheranno problemi e ritardi. Ma, essenso alcuni inevitabili, ci sono modi che gli permetteranno di trasformare questi downers di viaggio in esperienze positive. Le compagnie aeree sono in possesso di dati preziosi per i commercianti che si trovano nei pressi dell’aeroporto o nelle aree […].

What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room.

DevOps Enterprise Summit Las Vegas 2019 Announces Speakers from Adidas, American Airlines, Comcast, PNC Bank, Verizon and Walmart


The post DevOps Enterprise Summit Las Vegas 2019 Announces Speakers from Adidas, American Airlines, Comcast, PNC Bank, Verizon and Walmart appeared first on DevOps.com.

News in Networking: 160-Tbit/s Cable, Airline Network Issues, and a Patched-Mac Vuln


A “network issue” in a global flight-booking system caused major airline delays. Airlines Suffer Worldwide Delays After “Network Issue” (Bloomberg). This week’s top story picks from the Kentik team. Microsoft, Facebook and teleco provider Telxius announced this week that their high-capacity subsea cable project is complete. And an “alarming number” of patched Macs are vulnerable to an issue in the Extensible Firmware Interface.


Would Uber be so intriguing if we thought of it as the next American Airlines?

The Agile Manager

The fleet owners - firms like International Lease Finance - are asset-heavy companies that buy and insure aircraft from manufacturers (Boeing, Bombardier, Airbus) and lease them to airlines who operate them to deliver people and parcels. They will develop complex pricing structures, just as airlines have done to charge premiums for better seats and extra bags. Suppose for a minute that self-driving cars become commercially available.

Cyber Security in Aviation


With multiple systems providers, airlines and IFC providers managing various components of an airplane, gaps are becoming more frequent in the aviation landscape. Airline to Award Hackers for Finding Hidden Bugs (chinatopix.com). CTO Strategy Aircraft engine Airline Computer security Cyber Threats Hacker (computer security) United AirlinesWith the public inundated with reports of an alarming number of computer hacks, the question in everyone’s mind is “what is next?”

What Went Wrong At Delta?

The Accidental Successful CIO

carrier, Delta airlines, suffered a major melt down when their headquarters experienced a power outage. A critical power control module at the airline’s technology command center malfunctioned, causing a surge to the transformer and a loss of power.

Flight Booking Process: Structure, Steps, and Key Systems


From the airline side, it involves many events and systems to issue a ticket and make sure that the right person will get into the plane. Airline distribution: how does it work? And in this case, it’s the way airlines distribute their tickets. Airline distribution pipeline.

Saturday Salutations: Dream Gates

Let's Grow Leaders

Saturday Salutations airline callings dream dreams energy gates karin hurt persistence plane delays pursuits talent voice-overIt had been a long night. The plane was delayed and delayed some more. The awaiting passengers were tired and the ground crew was weary of answering questions and rerouting. The rest of the airport was dark, we were the last gate in action. Finally the door opened and we were “ready to board.” ” Then [.].

History of Flight Booking: CRSs, GDS Distribution, Travel Agencies, and Online Reservations


Since aircraft were presented as a means of public transportation in the early 40s, airlines got thousands of passengers wanting to buy tickets. The events chosen will depict the gradual change of reservation systems, giving a solid understanding of how airline distribution had developed.

Avoid network outages with Kerio Control


This is especially true for financial, online retail, airlines and service providers. When we were hunter-gatherers, we felt the fight-or-flight response when a tiger or bear entered our camp. Now, we have the same feeling when the internet is down.

What’s your customer’s perfect travel experience? Use advanced analytics to find out


Years ago, airline travel was considered glamorous. People wore suits and dresses. They smoked cigarettes, drank martinis and cut their steaks with metal knives. There was only one version of the perfect travel experience and it was wrapped up in the glamour and prestige of the journey itself — and the personal service supporting it. […]. Analytics Distinguished Technologists Travel, Transportation & Hospitality customer experience

How to Integrate e-AWB for a Freight Forwarder


Worldwide air freight traffic increases every year: in 2018 commercial airlines were estimated to carry almost 64 million metric tons of cargo , and in 2019 the number is expected to grow. It’s a method of data exchange, applied in airlines and introduced by IATA in 2010.

Navigate Your Path to Success

Women on Business

Inspiring Employees with a Values-Rich Environment

Strategy Driven

She was one of the five founding executives of JetBlue Airways; Chief People Officer for Southwest Airlines; and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations.

DevOps Enterprise Summit London 2019 Adds Next Round of Business and Technology Leaders to Speak at Three-Day Conference in June


IT Revolution announces new speakers from Adidas, American Airlines, Auto Trader, Credit Suisse, Deutsche Bank, ING, Lloyds Banking Group, KeyBank, and more to help large, complex organizations implement DevOps and IT transformation practices PORTLAND, Ore.,

Flight Information and Booking APIs


Note: Although most of the data types depicted in the infographic can be sourced directly from airlines, we didn’t include them and focused on key players that cover multiple airlines via a single interface. APIs in the travel tech industry is the key enabler of connectivity.

The Complete Package: Nutanix AHV certified on Klas Telecom’s Voyager Tactical Data Center


Earlier this year, we joined forces with Klas Telecom to bring Nutanix Enterprise Cloud to the edge with the Voyager Tactical Data Center (TDC) – a rugged, enterprise-grade compute and data storage solution that fits in an airline carry-on compliant rollaway case

What CIOs Can Learn From An Upgrade Of Inflight Web Services

The Accidental Successful CIO

Airline CIOs are going to have to make some tough in-flight internet decisions Image Credit: Christopher Doyle. Back in the day, airline passengers could be assured that their time in the air meant that they had an excuse to unplug and step away from the constant need to do more and more work.

Great Recent Examples of Competitive Strategy Successes


We often hear the stories of Walmart and Southwest Airlines, but what modern examples are there? Competitive strategy frameworks are widely known and mainstays of university curricula, despite being almost 40 years old.