Remove .Net Remove Groups Remove SCRUM Remove Test-Driven Development
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Scrum by Example – How to Handle Production Support Issues in Scrum

Agile Pain Relief Notes from a Tool User

Today, our ScrumMaster and their Team grapple with these issues, to help you understand how they affect a Scrum Team and what you can do to prevent them from dragging you down. At the company developing the World’s Smallest Online Bookstore, they have a chronically understaffed helpdesk group who provides two lines of support.

SCRUM 48
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AoAD2 Chapter 4: Investing in Agility

James Shore

This doesn’t have to cost money; a respected colleague at a company who’s done it before, a local user group, or an online mailing list are all good options. They would have had a greater sense of ownership and communication between the various groups would have been less tense. If there’s no time for learning.

Agile 132