Business Continuity Delivery Management Infrastructure Metrics 
Perficient
JANUARY 23, 2023
Traditionally, Managed Services Providers (MSPs) have focused on areas like IT, Network, Infrastructure, Cloud, Security, and third-party vendor software management. Engagement Success Metrics Ticket Happiness Rating: Clients can share their satisfaction and rate us on completed and closed tickets.
CIO
NOVEMBER 17, 2023
What is a managed service provider? Service level agreements (SLAs): Contracts between MSPs and their clients outline the level of service expected , the metrics by which this service will be measured, and any remedies that should be undertaken or penalties that should be incurred should service levels not be achieved.
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