article thumbnail

How Retailers Use Artificial Intelligence to Innovate Customer Experience and Enhance Operations

Altexsoft

percent of all retail sales (2.3 eCommerce share of total retail sales worldwide from 2015 to 2021. To remain competitive, retailers must allow in-store customers to enjoy the benefits of online shopping. Source: Forrester Consulting. Being online almost 24/7, consumers prefer saving time and shop online when possible.