How Retailers Use Artificial Intelligence to Innovate Customer Experience and Enhance Operations
Altexsoft
JUNE 6, 2019
Forrester Consulting discovered that poor checkout experience and long lines are the third highest reason grocers would skip the line and shop in a different place. Source: Forrester Consulting. Facial recognition technology is used to let customers in and identify their account profiles: Shoppers wave to a tablet at the entrance.
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