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Generative AI won’t automate your way to business model innovation

CIO

Generative AI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. One report estimates that 4,000 positions were eliminated by AI in May alone. Then ChatGPT came along and changed everything again.

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7 sins of digital transformation

CIO

With generative AI now a firm digital transformation priority , 2023-24 will mark the beginning of an AI-driven transformation era. When undergoing a digital transformation, executives often fail to consider the need for clear communication with their employees,” says John Veltri, managing director at SADA.

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6 IT rules worth breaking — and how to get away with it

CIO

Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says.