Delivery Management Innovation Metrics Program Management 
CIO
MAY 2, 2023
CIOs invest in skills development, and HR usually offers leadership development programs, but these approaches often don’t address the knowledge and skills needed to lead digital transformation initiatives. But there are common pitfalls , such as selecting the wrong KPIs , monitoring too many metrics, or not addressing poor data quality.
CIO
FEBRUARY 20, 2023
This Salesforce Service Cloud Consultant certification recognizes individuals who design solutions for contact centers, as well as analytics solutions for metric tracking. The designer addresses challenges at the system level, maps out ecosystems, aligns stakeholders across organizations, and incorporates user insights to drive innovation.
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