Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support
AWS Machine Learning - AI
MAY 9, 2024
In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support. However, they understood that this was not a one-and-done effort.
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