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Call center automation software vendor Replicant raises $78M

TechCrunch

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. “[With the new capital,] we plan to ramp up investment in our customer success team to onboard new customers,” cofounder and CEO Gadi Shamia told TechCrunch via email. And what about call center workers?

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Our book “Software Architecture Metrics: Case Studies to Improve the Quality of Your Architecture” is published!

Apiumhub

During COVID period, we conducted a software architecture metrics survey and found that there is strong demand for software architecture metrics resources, yet very few are available. Christian Ciceri is a software architect and cofounder at Apiumhub , a software development company known for software architecture excellence.

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Summary from the 30 July Analyst Forum

CTOvision

And we are surveying 280 people who engaged with us to ensure we are capturing the most important results of the event as well as gaps this community believes we should be collectively tackling to improve the state of analysis. Next Wall addressed the London riots of 2011, relative to geospatial technology.