Call center automation software vendor Replicant raises $78M
TechCrunch
APRIL 26, 2022
According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. “[With the new capital,] we plan to ramp up investment in our customer success team to onboard new customers,” cofounder and CEO Gadi Shamia told TechCrunch via email. And what about call center workers?
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