article thumbnail

How Retailers Use Artificial Intelligence to Innovate Customer Experience and Enhance Operations

Altexsoft

Forrester Consulting discovered that poor checkout experience and long lines are the third highest reason grocers would skip the line and shop in a different place. Source: Forrester Consulting. The interview with Bossa Nova co-founder and CTO Sarjoun Skaff and Brian Heater of TechCrunch. Shopping at JD.ID Source: JD.com, Inc.