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Digital KPIs: The secret to measuring transformational success

CIO

Regardless of where organizations are in their digital transformation, CIOs must provide their board of directors, executive committees, and employees definitions of successful outcomes and measurable key performance indicators (KPIs). Do a little research, and you’ll find many frameworks, taxonomies, and recommendations for digital KPIs.

KPI 324
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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. What are help desk metrics? A poorly managed help desk will not only disrupt business but also become a costly affair. Metrics drive KPIs.

Metrics 59