5 hot IT budget investments — and 2 going cold
CIO
FEBRUARY 13, 2023
CIOs anticipate an increased focus on cybersecurity (70%), data analysis (55%), data privacy (55%), AI/machine learning (55%), and customer experience (53%). Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation. IDC is forecasting a 5.1%
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