CIO
MAY 2, 2023
When I survey transformation leaders and their teams, I privately ask each person three questions: What’s your top priority, why is it important, and how many other initiatives are also taking up your time? But there are common pitfalls , such as selecting the wrong KPIs , monitoring too many metrics, or not addressing poor data quality.
TechCrunch
JUNE 7, 2022
Statista projects that ecommerce will drive the global last-mile delivery market to double to more than $200 billion by 2027. But as last-mile deliveries of essentials continue to increase, so, too, do customers’ expectations. Most drivers are going to have smartphones very soon.
CIO
NOVEMBER 17, 2023
Service level agreements (SLAs): Contracts between MSPs and their clients outline the level of service expected , the metrics by which this service will be measured, and any remedies that should be undertaken or penalties that should be incurred should service levels not be achieved.
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