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Scrum by Example – How to Handle Production Support Issues in Scrum

Agile Pain Relief Notes from a Tool User

Whenever you are building and deploying a complex system, there are always going to be bugs, defects, and unforeseen problems with usability — commonly referred to as Production Support issues. Most organizations that run these kinds of systems have helpdesks for users to raise these issues with.

SCRUM 48
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Agile vs Waterfall: Key Differences And Definition?—?Which Model Is Better?

Codegiant

Due to Agile’s highly encouraging face-to-face interaction , you can bring everybody on the same page. Due to Agile’s methods of continuous iteration and feedback received, documentation isn’t highly encouraged as the team gets information based on how the market reacts to the product. Scrum sprints last from two weeks to a month. —?aka

Agile 52
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No Fighting In This (Agile) Dojo with M. David Green

Marcus Blankenship - Podcasts

The results will be more engaged team members, scrum masters, and a way of working that converts skeptics and naysayers into Agile evangelists. Engaged scrum masters are essential for long-term change (26:49). Convincing skeptics to try a new system (32:12). Scrum: Novice to Ninja: [link]. Show Notes.

Agile 59
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AoAD2 Chapter: Scaling Agility

James Shore

Visit the Second Edition home page for information about the open development process, additional excerpts, and more. To share your thoughts, join the AoAD2 open review mailing list. A system of interdependent Agile teams is called large-scale Agile. Despite the name, it’s not a pure Scrum-based approach. It never works.

Agile 117
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How to Cross-Skill and Grow T-shaped Team Members

Agile Pain Relief Notes from a Tool User

There are two major ways to discover opportunities for cross-skilling: Kanban/Scrum Team Board. Kanban/Scrum Team Board. Demonstrates that in any system where there is a bottleneck, the rest of the system should be subordinated to the bottleneck until the bottleneck is cleared. Skills Matrix. Skills Matrix.

SCRUM 64
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AoAD2 Chapter 4: Investing in Agility

James Shore

Visit the Second Edition home page for information about the open development process, additional excerpts, and more. To share your thoughts, join the AoAD2 open review mailing list. Not just spending money—that’s comparatively easy—but making real, meaningful changes to organizational structures, systems, and behaviors.

Agile 132
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AoAD2 Practice: Incident Analysis

James Shore

Visit the Second Edition home page for information about the open development process, additional excerpts, and more. To share your thoughts, join the AoAD2 open review mailing list. For an excellent and practical guide to incident response, see Site Reliability Engineering: How Google Runs Production Systems [Beyer et al.