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Panorama Consulting Solutions, which regularly surveys businesses on the outcomes of their ERP projects, shows in its 2022 report that 81% of projects met ROI expectations a year or more after go-live. ERP pains are a recurring illness for Invacare, which also had problems with an earlier upgrade between 2005 and 2009.

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They typically think, “If an investment’s ROI is net positive, it is probably worthwhile. Likewise, inve stors should avoid negative ROIs, which imply a net loss” (Fernando, 2021). In organizations, measurement is usually about the degree or amount of change.

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