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Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

Tenable

A survey of 520 CISOs found that job satisfaction grew in 2022, with 74% of respondents feeling “somewhat” or “very” satisfied, up from 69% in 2021 and from 45% in 2020. Here are key findings from the report: Over half of surveyed organizations haven’t fully integrated security into their software development lifecycle (SDLC).

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15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Samanage

Focus on the metrics that can help you achieve your most important business objectives, whether you’re concentrating on customer satisfaction or better business continuity — or both. Simply add up the total budget for staff and technology to operate the service desk, and divide by that number of tickets resolved.

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