Tenable
JANUARY 20, 2023
A survey of 520 CISOs found that job satisfaction grew in 2022, with 74% of respondents feeling “somewhat” or “very” satisfied, up from 69% in 2021 and from 45% in 2020. Here are key findings from the report: Over half of surveyed organizations haven’t fully integrated security into their software development lifecycle (SDLC).
Kaseya
OCTOBER 18, 2023
Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Happy customers are loyal to your business and more inclined to recommend your brand to others.
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Kaseya
JULY 7, 2022
It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. Here’s a list of best practices that you must keep in mind to ensure your team makes the most of your help desk to minimize business disruptions, drive efficiency and enhance customer experience.
Samanage
MAY 9, 2019
Focus on the metrics that can help you achieve your most important business objectives, whether you’re concentrating on customer satisfaction or better business continuity — or both. When separated by incident type, agent or requestor, this metric can reveal inefficiencies and opportunities to improve your knowledge base.
BPM
JANUARY 18, 2019
Decision Management, and DMN (Decision Model and Notation) in particular, is now recognized as the next best tool in Business Process Management (BPM). Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations.
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