Remove Business Continuity Remove Knowledge Base Remove Survey Remove Technical Support
article thumbnail

What Is a Help Desk? Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Happy customers are loyal to your business and more inclined to recommend your brand to others.

Metrics 64