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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Community Forums for Technical Support: Best Effort vs. Best-in-Class

DevOps.com

Vendor community forums lag further behind with significantly lower activity levels leading to costly support cases with average time to resolve of 14 days. The post Community Forums for Technical Support: Best Effort vs. Best-in-Class appeared first on DevOps.com. As the pace and […].

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Delivering superior service and support for customers through Broadcom’s Accelerate Program

CIO

Through our partners in the Accelerate Program, we extend our reach with local expertise and extensive knowledge of Broadcom solutions—which ensures we are delivering superior service and support for customers at all stages of the customer journey. It also allows us to keep our focus on innovation, R&D, and our customers.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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6 key considerations for selecting an AI systems vendor

CIO

Check into reliability and support Assess the vendor’s track record for reliability, quality, and customer support. Look for vendors with a reputation for delivering robust, enterprise-grade server solutions and responsive technical support services. The company has 2,000 support centers in 200 countries.

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Top 8 IT certifications in demand today

CIO

CompTIA A+ CompTIA offers a variety of certifications for IT pros at every stage of their IT careers, and the CompTIA A+ certification is its entry-level IT certification covering the foundations of hardware, technical support, and troubleshooting.

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