What Is a Help Desk? Understanding Its Function, Benefits, Goals and Best Practices
Kaseya
OCTOBER 18, 2023
Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Although often used interchangeably, help desk and service desk are different from one another.
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