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Matching Incident Management Roles and Responsibilities to Process

xmatters

We also moved to a service-based software architecture (SOA), which can scale to limit the impact of an incident to certain services and customers, leaving others unaffected. They were surveyed for their thoughts on what was working well and where we could improve the process. Ensure video conference is established and set to record.

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Exploring Social Collaboration and Enterprise Architecture In Oslo, Norway: A Trip Report

Dion Hinchcliffe's Web 2.0 Blog

to the Kunnskapstinget 2009 conference in the morning. communication continuum was particularly well tweeted during the conference. Many of the new approaches are ones we're seeing coming from the living laboratory of the Web, such as the move from traditional SOA to open Web APIs and their associated business models.

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While this is usually standard fare now with online products, too many companies don't start this early enough or give it enough resources despite the benefits it confers in terms of customer support, user feedback, and free marketing, to name just three benefits. Large companies building their first 2.0 What does this really mean?

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While this is usually standard fare now with online products, too many companies don’t start this early enough or give it enough resources despite the benefits it confers in terms of customer support, user feedback, and free marketing, to name just three benefits. Large companies building their first 2.0 What does this really mean?

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Dion Hinchcliffe's Web 2.0 Blog

While this is usually standard fare now with online products, too many companies don't start this early enough or give it enough resources despite the benefits it confers in terms of customer support, user feedback, and free marketing, to name just three benefits. Large companies building their first 2.0 What does this really mean?