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Call center automation software vendor Replicant raises $78M

TechCrunch

Early adopters surveyed for the study cite “soft benefits” like reduced wait times, faster customer complaint resolution, and technical support and personalization. Expert Market Research predicts that the global call center AI market will grow from $967 million in size in 2020 to $3.54 billion by 2026.

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Breathe New Life into Your Devices: Prepare for Windows 7 End of Life

Datavail

Your Windows 7 devices will still operate normally after January 14, but Microsoft won’t provide technical support, software updates, or security updates and fixes. Research indicates that top companies spend $25 per minute to resolve cyber breaches. What Does Windows 7 End of Life Mean? An Increase in Your Operating Costs.

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Becoming a CTO

Puppies, Flowers, Rainbows and Kittens

Their remit may include Corporate IT and Technical Support. Offer to sit in on sales calls, on user research interviews. The main difference between the expectations of line managers and senior managers is the emphasis on strategic thinking. Learn about the business your company is in. Start thinking in terms of strategy.

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