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Enterprise CIOs have always been at a disadvantage competing with tech firms for skilled IT pros, but accelerated transformation efforts and an AI gold rush have significantly intensified the talent war, prompting CIOs to increasingly turn to outside firms for help. D ue diligence pays off.

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FinOps is part of the equation, but from a CIO perspective, you need a top-down view that starts with the strategy before you talk about the components of it,” McMasters says. We also use Microsoft Power BI, a customer experience platform to survey customers, and we review support tickets to determine where any problems may lie,” he says. “We

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