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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. This was a huge change for our teams. Leibman notes that American Airlines operates every hour of every day.

Airlines 345
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Organise your engineering teams around the work by reteaming

Abhishek Tiwari

When it comes to organising engineering teams, a popular view has been to organise your teams based on either Spotify's agile model (i.e. squads, chapters, tribes, and guilds) or simply follow Amazon's two-pizza team model. It is one of the ways you can organise your engineering teams in a retail environment.

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A WUP Upside The Head: Part 1.1

Steve Farber

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Have things really gotten that bad? He may be calling you for a coaching engagement.

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Executive Round Table with Kent Barner and Jay Reed

TechFides Blog

At CIO Suite, Kent’s team (2 resources) offers four core services: IT Solutions Health Check Fractional CIO Services (i.e. In their focus on that one effort, they’re trying to develop a way of measuring the intelligence of a building, something like a standard, like LEED standards in the energy sector.

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What NOT to do in Customer Service 7

QAspire

I started for Frankfurt but because of bad weather at Frankfurt, the flight was diverted to Paris. It is only customer service that enhances quality of experience and makes an airline preferable over other. Here are the top 7 mistakes in customer service: Not smiling enough : The cabin crew team was very serious.

Travel 33
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Buy-In – The Imperative Strategy

Strategy Driven

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. This means gaining buy-in from stakeholders by developing a sense of urgency that will spark the initial motivation and get things moving.