Goals Accountability and Social Support for Big Impact
SoCal CTO
OCTOBER 11, 2010
And if you are asked to create eLearning around goal setting, PLEASE DON’T GIVE THEM A BLANK TEXT ENTRY FIELD. Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. I’ve worked on systems with both. Yes, I’m yelling – it’s really that bad.
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