Net Promoter Score: How to Use and Track the Main Loyalty Metric
Altexsoft
MAY 29, 2019
At the same time, Apple shows 72 for NPS, and this is way higher than 32 percent standard for the computer hardware business. Transactional approach for B2C. Hence, measuring the level of customer engagement is another critical KPI. Meanwhile, Netflix places themselves above the race, with 68 for Net Promoter Score.
73 
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