how-to-start-a-knowledge-base-simple-yet-surefire-approach Blog Related Topics 
Ivanti
JUNE 13, 2023
After the initial product training, I was pointed to a lab computer and told to start diagnosing a set of customer issues. The challenge with this method was that this vast empirical knowledge was locked in each analyst’s brain. Eventually, a knowledge base initiative was started. I felt completely lost.
Netflix Tech
SEPTEMBER 2, 2020
There’s always someone who seems like the surefire culprit. Yet, this is Unsolved Mysteries! It’s never that simple. When a problem occurs, we put on our detective hats and start our mystery-solving process by gathering evidence. In an earlier blog post, we discussed Telltale , our health monitoring system.
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