Business Continuity, Knowledge Base and Systems Review

10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

JULY 7, 2022

Most businesses deal with a flood of IT requests from their clients and employees every day. Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. The IT help desk plays a key role in managing an enterprise’s IT systems and infrastructure.

Metrics

Metrics KPI Knowledge Base Software Review

Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

Tenable

JANUARY 20, 2023

The guide, first published in mid-2021, now also establishes more parity between the matrices for industrial control systems, mobile and enterprise, and addresses analytical biases and mapping mistakes. Respondents ranked business continuity (67%) and reputational damage (65%) as their top two cyber-risk concerns.

Software Review

Software Review Artificial Inteligence SDLC Technical Review

CTO Universe

10 Help Desk Metrics to Track for Maximum Efficiency

Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

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