10 Help Desk Metrics to Track for Maximum Efficiency
Kaseya
JULY 7, 2022
Most businesses deal with a flood of IT requests from their clients and employees every day. Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. Metrics drive KPIs. billion by the end of 2032. 10 help desk metrics to measure.
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