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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

JULY 7, 2022

Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. Metrics drive KPIs. With these metrics, the help desk can see if its KPI to increase customer satisfaction is being met. Create a knowledge base and self-service portal.

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Dynamic Pricing Explained: Use in Revenue Management and Pricing Optimization

Altexsoft

APRIL 24, 2019

Such a pricing strategy can lead to bad reviews, complaints, or worse. The expert recalls cases when clients were charged preposterous fees for short rides due to extremely high demand, for instance, during the New Year’s Eve. Approaches to dynamic pricing: Rule-based vs machine learning. Functionality of IBM Dynamic Pricing.

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