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Generative AI won’t automate your way to business model innovation

CIO

Generative AI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. Integrating artificial intelligence into business has spawned enterprise-wide automation. Then ChatGPT came along and changed everything again.

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What is digital transformation? A necessary disruption

CIO

Executives must be ready to use a full range of technologies and identify which ones will deliver the results they need, management advisors say. Ten years ago, digital transformation was about movement to the cloud. Five years ago, it was more about getting your data ready for AI. Now it’s this move to generative AI.