The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices
Kaseya
APRIL 29, 2022
A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. An IT help desk also helps get real-time feedback on service and product issues, thus eliminating the costs associated with conducting post-release surveys. Help Desk.
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