N2Growth Blog
FEBRUARY 4, 2015
Principles provide a broad context for strategic action and guidelines that can be communicated and taught at all levels of the organization, eventually becoming part of the organization’s culture. This is a little like spending the money to buy a race horse expecting to win the derby without having a jockey. That is the good news.
Strategy Driven
OCTOBER 10, 2016
However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service. Rather, look at it as a jump-start for longer-term or ongoing initiatives for engaging employees and strengthening the service culture.
Strategy Driven
JANUARY 24, 2011
About the Author Richard Lepsinger, author of Closing the Execution Gap : How Great Leaders and Their Companies Get Results , is president of OnPoint Consulting, a management advisory firm specializing in helping clients close the gap between strategy and execution and create a culture of getting things done.
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