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Call center automation software vendor Replicant raises $78M

TechCrunch

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. “[With the new capital,] we plan to ramp up investment in our customer success team to onboard new customers,” cofounder and CEO Gadi Shamia told TechCrunch via email. And what about call center workers?

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Our book “Software Architecture Metrics: Case Studies to Improve the Quality of Your Architecture” is published!

Apiumhub

During COVID period, we conducted a software architecture metrics survey and found that there is strong demand for software architecture metrics resources, yet very few are available. Christian Ciceri – Software Architect & Co-founder of Apiumhub. Rene Weiss is a CTO at Finabro. ”- book authors.

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Software Engineering Daily: Feature Flags with Edith Harbaugh

LaunchDarkly

In episode 729 of Software Engineering Daily, Jeff Meyerson talks with our own Edith Harbaugh, CEO and Co-founder of LaunchDarkly, about feature flagging. This episode was originally published on December 11, 2018 on the Software Engineering Daily site. Jeff Meyerson (JM): Releasing software has inherent risk.

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Fleet nabs $20M to enable enterprises to manage their devices

TechCrunch

In a recent survey commissioned by device management platform Kandji, 95% of IT professionals cited remote troubleshooting, onboarding and various forms of security as impediments to success. Fleet arose from an open source project called Osquery that was created by CTO Zach Wasserman together with Moonfire Ventures partner Mike Arpaia.

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Summary from the 30 July Analyst Forum

CTOvision

And we are surveying 280 people who engaged with us to ensure we are capturing the most important results of the event as well as gaps this community believes we should be collectively tackling to improve the state of analysis. Nolte pointed out that there are now technically illiterate students and technologists with little worldliness.