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Should you build or buy generative AI?

CIO

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed. Every company will be doing that,” he adds. “In

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TIAA modernizes the customer journey with AI

CIO

Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more.

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Microsoft’s latest OpenAI investment opens way to new enterprise services

CIO

OpenAI has landed billions of dollars more funding from Microsoft to continue its development of generative artificial intelligence tools such as Dall-E 2 and ChatGPT. As a licensee of OpenAI’s software it will have access to new AI-based capabilities it can resell or build into its products.