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Journey Beyond transforms its contact center to deliver better customer journeys

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JANUARY 11, 2023

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers. Unified Communications.

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5 hot IT budget investments — and 2 going cold

CIO

FEBRUARY 13, 2023

The economy may be looking uncertain, but technology continues to drive the business and CIOs are investing big in 2023. At the same time, they are defunding technologies that no longer contribute to business strategy or growth. This technology will help our customers get started quicker and will also allow us to reach more people.”

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