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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. The employee adoption of Avaya Cloud Office was quick.

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Unified Communications as a Service (UCaaS) Service Providers See Beyond the Pendulum Swings

IDC

Learn how service providers in the UCaaS market affirm the changing needs of businesses in two new companion IDC MarketScape reports with Denise Lund.

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Zoom Adding Post-Quantum End-to-End Encryption to Products

Ooda Loop

Zoom claims it is the first unified communications-as-a-service company to offer a post-quantum E2EE solution for video conferencing. […] Zoom announced on Tuesday that post-quantum end-to-end encryption (E2EE) has been added to Zoom Workplace.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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Cloud ROI: Getting innovation economics right with FinOps

CIO

Best practices for maximizing cloud ROI The key to ROI is to audit and track every cloud service cost across the IT portfolio— particularly when companies have on average 11 cloud infrastructures, nine unified communications solutions, as well as a cacophony of unsanctioned applications consuming up to 30% of IT budgets in the form of Shadow IT.

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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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The Power of One

CIO

Our cloud-based Unified Communications solutions offer greater functionality and flexibility, without the large upfront cost of traditional systems and extend voice solutions to the home office and mobile phone – customers never need to know the difference. About Business ICT Australia. business ICT. Get in touch.