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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. The employee adoption of Avaya Cloud Office was quick.

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Unified Communications as a Service (UCaaS) Service Providers See Beyond the Pendulum Swings

IDC

Learn how service providers in the UCaaS market affirm the changing needs of businesses in two new companion IDC MarketScape reports with Denise Lund.

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Cisco Patches Critical Vulnerability in Enterprise Collaboration Products

Ooda Loop

The vulnerability affects Cisco’s Unified Communications and Contact Center Solutions products. Cisco released patches for a recent critical-severity vulnerability, tracked as CVE-2024-20253, on Wednesday.

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The Power of One

CIO

Our cloud-based Unified Communications solutions offer greater functionality and flexibility, without the large upfront cost of traditional systems and extend voice solutions to the home office and mobile phone – customers never need to know the difference. About Business ICT Australia. business ICT. Get in touch.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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5 hot IT budget investments — and 2 going cold

CIO

Madhumita Mazumdar, GM of information and communications technology, replaced six different telecom systems, along with its contact center, in favor of cloud-based unified communications platform RingCentral. Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6%

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