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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. The employee adoption of Avaya Cloud Office was quick.

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Unified Communications as a Service (UCaaS) Service Providers See Beyond the Pendulum Swings

IDC

Learn how service providers in the UCaaS market affirm the changing needs of businesses in two new companion IDC MarketScape reports with Denise Lund.

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Making your enterprise architecture framework work for you

CIO

She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. Karen holds a Bachelor of Arts degree from UCLA.

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Zoom Adding Post-Quantum End-to-End Encryption to Products

Ooda Loop

Zoom claims it is the first unified communications-as-a-service company to offer a post-quantum E2EE solution for video conferencing. […] Zoom announced on Tuesday that post-quantum end-to-end encryption (E2EE) has been added to Zoom Workplace.

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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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Evaluating the relative cost of edge computing

CIO

She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. Karen holds a Bachelor of Arts degree from UCLA.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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