Automated Claims Processing: Using RPA and Machine Learning to Manage Insurance Claims
Altexsoft
APRIL 13, 2021
Customer satisfaction score (CSAT) and Net Promoter Score (NPS) are the most important metrics for any insurance company. Customer satisfaction score (CSAT) and Net Promoter Score (NPS) are the most important metrics for any insurance company. The insurance industry is notoriously bad at customer experience.
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