What’s your proactive marketing approach to loyalty?
Strategy Driven
OCTOBER 1, 2012
I didn’t complete a survey or give any feedback about this experience. No waste of time and money “survey,” no phony empty apology, just a good, old fashioned admission of guilt, and a proactive refund for poor performance. Copyright 2007-2012 by StrategyDriven, Inc. However, it was nothing more than a minor frustration.
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