Remove 2014 Remove Development Remove KPI Remove Metrics
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Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Link Metrics to Strategy – The metrics need to show how work impacts the company’s strategy. Metrics should cause action today.

Metrics 20
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Organizational Performance Measures Best Practice 31 – Align Metric Triggered Actions/Thresholds to Plans with Assigned Personnel and Due Dates

Strategy Driven

Performance metrics that drive no action provide little or no value to an organization. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. Performed by Whom.

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Organizational Performance Measures Warning Flag 2 – Direct Use of Production System Data for Organizational Performance Measures

Strategy Driven

Data access frequently challenges metric developers. While such practices may be appropriate when developing proof-of-concept metrics, direct use of production data typically leads to metric instability resulting in low metric confidence and driving unintended organizational behaviors. All rights reserved.

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Organizational Performance Measures Best Practice 32 – Data Clean-up

Strategy Driven

Implementation of performance metrics or the alteration of an existing metrics represents change. Consequently, performance reflected by the new or updated metrics may be erroneous; necessitating further investigation and possible corrective action. Copyright 2007-2014 by StrategyDriven Enterprises, LLC.

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Organizational Performance Measures Best Practice 29 – Documented and Retained Causal and Action Intelligence

Strategy Driven

Well-maintained metrics include a periodic performance analysis summary capturing underlying drivers and associated follow-on actions. We can work with you to assess and improve your performance measurement system; yielding metrics and reports that are operationally relevant, organizationally consistent, and economically implemented.

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Organizational Performance Measures Best Practice 34 – Contextual References

Strategy Driven

For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. Copyright 2007-2014 by StrategyDriven Enterprises, LLC. To read Nathan’s complete biography, click here.

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Organizational Performance Measures Best Practice 33 – Predictive Performance Indicators

Strategy Driven

For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. Copyright 2007-2014 by StrategyDriven Enterprises, LLC. To read Nathan’s complete biography, click here.