CIO

FEBRUARY 28, 2024

From recruitment to alumni, the possibilities are endless for AI to power seamless and effortlessly integrated experiences. Students are greeted with a personalized generative AI teaching assistant in their Learning Management System. data view).

Artificial Inteligence 257

Artificial Inteligence Technology Artificial Intelligence Generative AI 257

Capgemini

FEBRUARY 6, 2024

In this blog, we explore the essential elements of effective workforce management, focusing on sound forecasting, strategic planning, shift pattern definition, and tactical management, all of which are crucial for enhancing contact center performance. It helps contact centers to activate contingency plans to maintain service levels.

Performance 52

Performance Strategic Planning Analytics Banking 52

CIO

SEPTEMBER 20, 2023

And in what state is the execution of this strategic plan? This year is when the plan begins to extend to these territories. Over the years we’ve been working with business intelligence (BI) tools, and then incorporating other big data solutions outside of traditional BI, and, later, adopting advanced analytics.

Cloud 224

Cloud Insurance Strategic Planning Strategy 224