Invid Group
AUGUST 17, 2023
How to Enhance Your Customer Service in Q3 BY: INVID Businesses continuously look for novel ways to increase customer satisfaction in today’s fast-paced environment when customers want swift and individualized service. Self-service portals and knowledge bases will advance and improve usability in 2023.
Samanage
MAY 9, 2019
Focus on the metrics that can help you achieve your most important business objectives, whether you’re concentrating on customer satisfaction or better business continuity — or both. When separated by incident type, agent or requestor, this metric can reveal inefficiencies and opportunities to improve your knowledge base.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tenable
JANUARY 20, 2023
The guide aims to help security analysts map adversary behavior to the framework, which is a knowledge base of attacker tactics and techniques. Respondents ranked business continuity (67%) and reputational damage (65%) as their top two cyber-risk concerns. Department of Homeland Security (DHS).
AWS Machine Learning - AI
FEBRUARY 1, 2024
Understanding and prioritizing resilience is crucial for generative AI workloads to meet organizational availability and business continuity requirements. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base.
BPM
JANUARY 18, 2019
The current Artificial Intelligence (AI) fascination is unfortunately completely biased on Deep Neural Networks (DNN) and Machine Learning (ML) for everything. Decision Management, and DMN (Decision Model and Notation) in particular, is now recognized as the next best tool in Business Process Management (BPM). 2019, oh my!
Expert insights. Personalized for you.
96 
Let's personalize your content