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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

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Extra Crunch roundup: Build a founding team, choose a VC and recruit your board

TechCrunch

Will that stellar engineer become a great CTO? Miranda Halpern spoke to Amsterdam-based coach Ward van Gasteren for our latest growth marketing interview , which is free to read. Should your product person be opinionated or a team player? Are you even the best choice for CEO? Full Extra Crunch articles are only available to members.

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What is enterprise architecture? A framework for transformation

CIO

In terms of business benefits, respondents cited improvements with the alignment of capabilities with strategy, business investment decisions, compliance and risk management, business processes, collaboration between functions, business insights, business agility and continuity , and a faster time to market and innovation. Microsoft Azure.

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Kaseya Connect Global 2024 Day Two Recap: Embracing AI and Autonomous Automation

Kaseya

The day was filled with insightful sessions, but a few in particular showcased the future of IT and security management through the lens of cutting-edge artificial intelligence and autonomous processes. This automation checks and verifies compliance status to maintain security and operational standards across an IT environment.

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