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TIAA modernizes the customer journey with AI

CIO

Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more.

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Microsoft’s latest OpenAI investment opens way to new enterprise services

CIO

OpenAI has landed billions of dollars more funding from Microsoft to continue its development of generative artificial intelligence tools such as Dall-E 2 and ChatGPT. And as an investor it can expect some return on its capital, although this will be limited by OpenAI’s status as a capped-profit company governed by a nonprofit.

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Should you build or buy generative AI?

CIO

In the shaper model, you’re leveraging existing foundational models, off the shelf, but retraining them with your own data.” Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations.

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AI & Business Analytics: A Smart Guide

Sunflower Lab

With Business Analytics becoming more and more intelligent with time and further innovative with the usage, it is an inevitable instance where your data will not be needing any manual manipulations and actions, as it will be all taken care by the automated machine learning programs.