Demystifying Einstein Bots in Salesforce : The Future of Customer Engagement
Perficient
AUGUST 22, 2023
Later, if necessary, the agent can review the interaction between the customer and the bot to provide appropriate help. Salesforce uses Natural language understanding (NLU) or Natural Language processing (NLP) technology, making Salesforce Einstein smart. Introduction & Use of B2C Commerce Template in Experience Cloud Salesforce
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