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Demystifying Einstein Bots in Salesforce : The Future of Customer Engagement

Perficient

Later, if necessary, the agent can review the interaction between the customer and the bot to provide appropriate help. Salesforce uses Natural language understanding (NLU) or Natural Language processing (NLP) technology, making Salesforce Einstein smart. Introduction & Use of B2C Commerce Template in Experience Cloud Salesforce

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Are You an E-Commerce Site Owner? Here are 3 Simple Marketing Tips & Ideas

InfoBest

For creating this piece of content we’ve had a look at both B2B and B2C models, at new technologies, at performance and at the decision-making process of the clients. #1. in our example above, due to the specific of the products, the number of new users is quite high – making the development of a mobile app less relevant).