How to Start a Knowledge Base: Simple Yet Surefire Approach
Ivanti
JUNE 13, 2023
These knowledge packs, offered by various companies, focus on topics like Windows, Office 365, Adobe, macOS and others. For example, Ivanti Neurons for Service Management has an action link ‘button’ that seamlessly moves key incident data into a new knowledge base template. It used the carrot and stick approach.
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